If your product was damaged during shipping, please refuse the package, note the damage on the “bill of lading” and call us immediately.
If you receive the product damaged and did not note it during delivery, we now have a different problem. iapsales.com LLC will do everything possible to replace your product. However, different manufacturers and freight carriers have different rules. The following are the ‘official’ rules:
All shipments must be thoroughly inspected at time of delivery before signing for the product. The driver is required to wait while you inspect the product. If upon receipt of the package you see visible damage, or suspect concealed damage, you must carefully unpack and inspect the product before signing the bill of lading. If you determine the product is damaged, the shipment should be rejected. If you find the item to be in satisfactory condition, you should accept the item and make note of the visible damage on the bill of lading. If you receive a unit and find the damage after the driver has left, iapsales.com LLC must be notified within 72 hours of receipt of the unit to qualify for a replacement unit. Any report after the 72 hours will not be honored. Once iapsales.com LLC has been made aware of the damage, the carrier will be notified. Shipments that have been accepted, but have concealed damage, will take longer. A detailed description of the damage is needed to file a claim with the carrier. In some cases (usually based on value) the carrier may request to inspect the unit. The original packaging must be kept for this inspection. If the original packaging is not available, the carrier instantly denies the claim and iapsales.com LLC will deny the claim as well.
If a replacement is needed, a new order must be placed with iapsales.com LLC.
Refused Shipment at time of Delivery
(Customer changes his/her mind at time of delivery – no damage)
The customer may change their mind at the time of delivery. iapsales.com LLC will charge a 25% restocking fee plus all incurred freight charges on refused shipments. These charges may include, but are not limited to, delivery and return transit costs and storage fees.
When a consignee is willing to accept an allowance in lieu of a return and replace, iapsales.com LLC will offer up to a 10% to keep as an allowance.
In all cases, except Damage Allowance, the following guidelines will apply or credit will be denied.
* A Return Authorization number must be assigned.
* All units must be in original carton with all accessories included.
* The product must be in the condition stated on the Return Authorization i.e. D.O.A must be defective, etc.