Ordering Information
We support online, phone or fax orders
Online orders may be placed at: http://www.heateroutlet.com
Orders may be faxed to: 603 778 3014
Phone orders may be placed by calling: (800) 416 1298 or 603-778-7143
Please include billing and shipping information, email address, phone number, and credit card number and expiration date if ordering by credit card
In the event an item is defective, please consult the factory’s tech support line so they can trouble shoot with you or the installing contractor. The factory will not except a warranty on a defective item until tech support consults with you. All tech phone numbers are available at Factory Tech Support
Cancellations & Refusals
Most of the time we can handle your cancellation immediately, as long as the items has not shipped. If your order is to be shipped from one of our suppliers it may not be possible or you may incur restocking fees.
- If the item is on the loading dock, it can not be Canceled
- If the item has shipped and you cancel it during transit you are responsible for shipping charges from the factory and back to the factory plus a 25% restocking fee
- If you Refuse a package you will be charge shipping to and from, and if it ships from a factory it will incur an additional 25% restocking fee